I have been working with Ally in customer service to resolve my concern of my inability to reserve a spot since 9-28-26. This was unsuccessful and disappointing.
However, Asst Mgr Dylan Burney saw my review directed at Ally and called me directly on a Saturday to find a solution, which he did. Dylan spent about 20 minutes with me testing the solution and I am now able to continue my long-standing relationship with the Parking Spot. I appreciate his desire to help me and am very thankful that people like him still exist to make other people’s struggles a bit easier.
Easy website navigation.
Easy directions to location
Good prices
Someone at the front for assistance
Quick answering/response at time of issue
Jump start assistance
I had an issue recently at this location where I sent feedback expressing so. To my surprise, a manager reached back out to me shortly afterwards. After explaining my situation, Mr. Maurice assisted as well as educated me on what could’ve occurred during my recent visit. Not only was he pleasant but very helpful. I appreciate this location for taking the time out to actually read and respond promptly to their customer concerns. Thank you for being a good part of the company. I’ll be back using the Parking Spot DFW.