Unbelievably excellent job was done by Josh. Our carpeting is 32 years old, our Pottery Barn cranberry sectional couch is 20 years old. After he left, everything looked like new. It is truly amazing. We have been using Zerorez for about 15 years now. Have, always, been happy, but this time, we are more than super delighted.
First of all, I like being able to go online, see what services are available, how much they cost, and if there are any specials going on at the time I need my carpets cleaned and then i can identify which rooms I want taken care of specifically. Then I have a rough estimate on how much the job will cost. A few days before they come out, someone calls you and verifies what you ordered online and reconfirms the cost, and the day and time thy will be coming to your house. My tech, Jonathan, called me 25 minutes before he arrived and he was well within the time slot I had chosen. Upon his arrival I showed him my master bedroom, the hallway, and the living room that he would be cleaning. Upfront we discussed everything that I needed and what I didn't.
Jonathan was quite friendly, easy to talk to, and very professional in his appearance and the way he handled moving the heavy equipment in and out of my house. At the end of the job, he helped walk me through the payment process using my phone, something I'm not a all used to doing.
Of course, being a repeat customer I also needed my bottle refilled with the Zerorez water which we took care of first thing after he arrived so we could use the heavy bottle to hold the front door open. It's the water that performs just as Zerorez advertises it to do. It does an excellent job on the carpet as well as anything else you use it on if you purchase the large bottle of water for your own future cleaning needs.
Right after Jonathan left I took pictures of my freshly cleaned carpet and sent them to a friend who asked about their services. Before replying I looked at the other cities they serve and low and behold they have an office in Boise, ID, at which time I suggested she go to their website to see what they had to offer in her community.
I can assure you, I am a real person, not AI, nor did AI assist me in preparing this review. I do many reviews for other companies and products.
Jeffrey Rens
Tucson, AZ
Gabriel the tech offered excellent, professional service. My old tile floors look amazing and there was no chemical smell - on the contrary, it was pleasant. Also, the floors dried quickly, such a plus!
Eco friendly. Thorough cleaning. Transparent technicians. And it didn’t take much time at all. Gabriel was outstanding in his job and as a person. Carpets look great noticed the difference right away
Excellent work. Teh carpets were cleaned very well, and communication (with the tech doing the cleaning, and with scheduling) was exceptional. Helpful folks, clear communication. Definitely recommend.
Very quick and very effective, given we had tried all OTC remedies for cat urine stain / odors! Josh was friendly, polite and considerate. He explained the process in detail and answered all our questions!
Your company has very high standards. You ensure that all your employees are up to these standards. However. Shane exceeded them. The only other time they looked this good was the last time he cleaned them. I recommend you to all my friends and family.
I think using wall or corner pads. We had some knicks on the stair bannister now that we’re not present before the cleaning. We will now have to re paint it. I think offering family a couple disposable sock covers to keep their feet from not getting wet or moist after cleaning.
I was amazed how great it cleaned my tile! I also got the grout sealer which Owen recommended. Owen our technician was very pleasant. He is a hard worker. He arrived early. He let me know the procedure and cost. His customer service skills were excellent!!