I was helped with a Customer Service issue by Erica O'Bryant. She was able to help resolve the issue, and was unfailingly pleasant, professional and competent in doing so. Thank you, Erica. I think you should get a raise :)
I leased a new tank set-up in January. Since that time of lease it has had to be serviced twice for a bridging issue with crystal salt in tank. This last visit it took the tech almost 40 minutes to free up the system and at that the salt was not fully unbridged. The tech said this was a problem with this system and he does this many times per week on calls w/same issue. After leasing Culligan for well over ten years and having say 2-3 service calls over that period and now to have two (2) in several months for same issue is a problem for ME and for Culligan. This is a design / structural defect that if not corrected will cost Culligan in time and money as the techs have to continually remedy albeit temporarily this problem! To say I am disappointed is an understatement.
I called to let Culligan know that my husband had died, I wouldn't be able to afford the service any longer and Ms. Erica O'Bryant in the office was extremely kind to me. I have never had anyone go above and beyond for me before and it was completely pleasant surprise!
Thank you Ms. Erica!!! Culligan is so lucky to have you on board!