Amazing service from Matt in the front office and Cory who delivers the bottles. For example, when I was recovering from hip surgery they deposited the bottles closer to our side door. In addition, if there is any question we have around billing it is responded to in an accurate and timely manner.
Well, Culligan tech David T. just left, and what a change from previous annual visits. His thorough work was most appreciated.
From initially testing the kitchen sink water for proper functioning of our system and checking the hardness of the water coming into the house from the street main, to testing the effectiveness of the softener’s regeneration cycle and readjusting its schedule to match our actual usage, David was exceptionally thorough. He also took the time to answer my questions, explain the three steps involved in the softener regeneration process, and deliver the bags of salt we were due.
It was a level of annual maintenance I don’t recall ever receiving from Culligan in the six years our system has been installed, and it has renewed my faith in the company. His careful testing of the system, fine-tuning of the control settings, detailed note-taking, and initiation of a manual regeneration cycle to make sure everything was functioning properly after he had finished were especially appreciated. He then provided me with a written summary of his findings and the work performed.
I don’t normally write reviews, but I felt this level of care and attention deserved one.
I reached out to my Culligan of Lenox (MA) branch re: the benefits of the Privilege Program for my water softener, and Paul, the GM of the location, responded promptly. He helped me understand the program, and more importantly, set up my one-year service appointment on the date requested.