This is good news: Culligan thought they made a mistake and installed somebody elses membrane in the house. But they made a mistake about that mistake, and it was ours. The good news is they called me immediately to inform me all was well. Everyone can and will make mistakes, its the way you guys handled it that was notable. Well done.
I didn't have to do any work... Given that I have a two week schedule to close all direct house. systems seasonally, take out the boats and dock, clear several gardens, shut down the lawn irrigation system as well as address the direct in-home home systems I've got enough to do that I can rely on your company to do your "thing". Your guys show up when you say they will be there, do their tasks and then "hit the road".
Our technician, Bo, who services our home RO system and water softening equipment is very knowledgeable and efficient.
The R/O and wter softening system products have stood up well so far.
We had our first delivery of Dura Cube to our home a bit ago, and he was very friendly and strong as well.
I had to call for annual service. I never am contacted. I hear from our culligan team in Florida annually. Your representative:
1. Did not introduce himself. I introduced myself.
2. Did not make eye contact with my husband or myself.
3. We asked questions and no response.
He needs to learn a bit more customer service when entering someone's home.