Charlie is the best service rep for any service, I have ever had. He takes customer service to the next level. Knowing I can count on him when needed, etc makes all the difference. He is the reason I won't even consider a competitor, as long as he is servicing my home.
We use Arrow because the service works well with our community. We are in a condo so 3 of us use Arrow. Others in our buildings use Arrow also so we feel Robert as a our service person works with all of us for the best service.