I find the office staff very friendly, knowledgeable and helpful. My experience with the actual exterminator has varied from fabulous to just OK. I rate the “just ok guys” based on their commitment to the job. In all cases the company has met our expectations on the service that they provide. The last scheduled visit was with a new “bug guy and he was fantastic. Very knowledgeable, excellent, lasted and listened to our issues……and then addressed them. Used a new product that was very effective. He explained the benefits of the product, carefully took down spider webs, took his time and had pride in the job.