Working with Cody Smith has been nothing short of exceptional. He consistently kept us informed about the treatments our home needed and always communicated his expected arrival time in advance. Cody has truly gone above and beyond to ensure our home remains insect-free, and he has patiently addressed all of my questions and concerns along the way. His professionalism, reliability, and commitment to customer service have been outstanding.
I am contacted personally by the service people that will be coming to the house. If I have to leave a message they respond quickly. On the appointment day they let me know within 20 or 30 minutes when their arrival will be. They always ask if I have any problems or concerns.
The serviceman in my area is professional and pleasant. He services my home and two of my next door neighbors. We all consider him to be a friend. We would not be with Arrow except the fact that he treated my house effectively and was very nice as well. I am 82 and my husband is 86. He treats us with respect, that’s a gem to find in today’s culture. We appreciate him greatly!