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   5446 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


LYNCHBURG VA, VA
This was our first camper. We had a great experience. Brian was awesome. He explained everything to us about our camper. He gained our trust and I feel I can call him any time to ask questions. If there was one thing I can say that may need improvement is when a customer has never camped before and never bought a camper, maybe have someone assigned to spend time advocating for just them as we go thru each process. Like have someone go with us thru the walk thru and then have the same person stay with us and go thru the hitch with us and the hitch guy, then stay with us as we go thru the service dept person. This way they can develop a rapport with us and explain to us exactly what the other person is trying to show us. They could also help us download the available apps and get all of the Bluetooth stuff synced up. I know this may sound like a waste but that whole process is very overwhelming to a newbie. Brian did great and seemed to be out “go to” guy and maybe it was just me, but it was overwhelming. Don’t get me wrong, we had a great experience with General RV and will surely buy our next camper from you as well but it was a lot to take in and it was a long day. We have our camper set up in our backyard and I got the app downloaded and have learned a lot. We appreciate the help and look forward to staying a customer for a long time.
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TAPPAHANOCK VA, VA
Lori Green did a fantastic job in getting me scheduled, and getting the safety inspection on my motor home completed.
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LOCUST GROVE VA, VA
Short wait time to see service advisor
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BEALETON VA, VA
Promptly responded to an emergency call. Ordered parts and provided a service.
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HENRICO VA, VA
The usual good service and friendly employees.
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Alexandria VA, VA
Knowledgeable and helpful sales. Jeff Polson was great.
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Woodbridge VA, VA
Service was great and professional. You finished quickly on all task. Service rep was very helpful.
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FREDERICKSBURG VA, VA
Everyone was very professional and the whole experience was smooth and flawless.
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HANOVER MD, MD
Many items I need in stock for a competitive price
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Zion Crossroads VA, VA
Great service and positive attitude Perfect communication throughout the process
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MECHANICSVILLE VA, VA
Rather than take a unit in for repair and let set for months, General RV makes appointments when the repair can be done while you wait. Also when I walk in everyone makes me feel like Norm on the tv show Cheers
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FORT SMITH AR, AR
Very professional, and attentive to all our requests! A great team!
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Montross VA, VA
Personal service from service rep. Keeping me informed during the entire service process.
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ALTON VA, VA
We had some issues with the service at first with the work being done in the shop but once everything got fixed and General RV took care of all of the charges that were being put on us when we were only supposed to be paying for a one time payment of $150 for a deductible to cover all the repairs which we were also told we wouldn't have to pay because we had to make 2 trips to pick up the camper and it’s wasn’t ready. But we ended up having to pay the one time payment of $150 which is fine, the biggest disappointment was that we didn’t have the camper available for a couple of months. Everything is fine now and we are happy with the camper and outcome , so yes I would recommend General RV to a friend.
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West End NC, NC
Really clean facility and they serviced us in one day. We will be back to have some more work done this summer.
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WILMINGTON NC, NC
This is the second time that I purchased an RV from the Richmond General R.V. Paul was very knowledgeable, patient and accommodating. They have excellent selection of RVS and campers. I would recommend the Richmond General R.V to everyone.
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ASHLAND VA, VA
Very helpful and friendly. Will be part of the General RV family as long as I can keep exploring.
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Staff was knowledgeable and friendly. The prices were very good too.
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GREEN BAY VA, VA
Cheyenne Reyel in the service dept was great to work with! She kept me informed the whole process through.
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HENRICO VA, VA
Nikki was very helpful in guiding us through the repair process. Timely response, knowledgeable.
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