Your services were prompt and professional.
But we are still waiting for a quote on a filter casing that’s leaking for our system. We should not have to chase a quote down. When your field staff said to expect one.
So i think you need to tighten the communication better between your field personnel and administration staff. In order To provide quotes requested from the field personnel and your administration follow up with your customer. You’re missing out on sales and repair revenue.
Our water quality was very important to us. We have had our Culligan system for years and do not have any worries. We have had only a couple of issues over the years and they were handled very quickly. The service is great and always professional. Highly recommend Culligan!
The Tech, Daniel is a very knowledgeable person and I highly recommend him.
He was able to correct the situation that I had a problem with and explained everything step
by step