Beautifully pleasant atmosphere in the waiting area as well as in the care areas .
Qualified, professional yet friendly & personable therapists and staff.
Reasonable pricing for services
Dean is an amazing massage therapist - and my favorite since I began going to the Elements Massage on Arco St., Cary, NC several years ago. The only problem now is he books so fast it's getting more difficult to get onto his books. I wish he had more days so that it would be easier to book with him.
In all honesty after my visit Aug 5 with Dean when I couldn’t schedule the next visit until Sept 24 and it wasn’t for the full time that I pay for monthly, I had decided I would end my membership. The person at the desk didn’t seem to care that it was seven weeks in between appointments or that it wasn’t for the time that I pay for, nor did she care that this had happened already so frequently that Elements owed me 3 appointments, and offered nothing as a solution. I was in the process of looking for someone else when I was sent an email with new service providers on it. One of them provided the type of massage I prefer so I called to see if I could get an appointment. The person who answered the phone was someone I had spoken with multiple times when I had been there on weekends- I’m sorry I don’t know her name but she is a rock star. She connected me with Hannah and I was able to schedule an appointment Sept 5. Hannah is fabulous and I had a wonderful experience. When I checked out we chatted a bit and I told her what had been going on. She took care of everything, I have been able to schedule my next appointments through November. It’s unfortunate that not all of your employees are customer friendly, it will cost you business.
I had a great experience. My therapist, Hanna, was very knowledgeable and kind! I really appreciated the information she provided about how the massage would work; I felt unsure of what I should do when I got there but everything was explained very well and I felt much more comfortable after her instructions. The music volume, lighting, and bed warmth were all customizable and the oil was actually scent-free! I had a wonderful time here, thanks again Hanna!!