David is the field technician who takes care of my house and property. I appreciate his expertise and how he does more than simply does the necessary work. He educates me, not only explaining the work he is doing, but also describing the behavior and life cycle of the pests that are encountered. David is also a pleasant and friendly person. My rating of 10 is a reflection of who he is and what he does.
The other noteworthy comment about Exodus is its flexibility to reschedule the time of service when the automatic service notification conflicts with my schedule. This is important because David needs access to my garage and basement.
The quickness of the response in sending someone out. The technician is extremely knowledgeable and shares that knowledge freely in a way that helps us make changes to reduce the impact of the mice infestation.
Great communication from my service provider (call re:message of service date, call when enroute, good info on service report) but I’ve missed seeing him though since I’ve been at work.