I'm a long-term customer, from back in the Sunoco days, and I like that your office staff works well with me when we're in contact over a new contract, or when we're running low on propane.
We've had several different drivers over the years and they have each been service-oriented, courteous and friendly.
I asked your office to update our degree-day profile early this heating season, they did it, and we didn't run low on propane again this season.
I think there is value in having a long relationship with a provider when they return the loyalty.
Your installer was on time & did a fine job with the installation. He also was very helpful in checking out the lighting of the heater & answering questions I had.
Terrific customer service reps. Very good annual contracts available. I like that I can fill my tank in the late summer and pre-purchase the number of gallons of propane that I think I will need for the upcoming season at a competitive price. The Delivery drivers do a good job filling the tank and leaving the delivery slip at our front door.
I never have to call to get my tanks filled. They are topped off every 2 weeks without me having to call and get them filled. The prices are great and i can pay right online.
you give value, customer service even with your lower pricing. Fair/win/win, i like that in a company. Wish the communication was better between the call center and my contractor as he got two different instructions, but all worked out and completed in the end. thank you