The couches and all the stuff are great, that makes a great difference specially with kids with special needs. They just love while learning a very important skill.
The staff is attentive and truly care about teaching children how to be safe in the water. The individual care they show to each student is appreciated.
My child is quickly getting over his fear of swimming after starting not to long ago afraid to even put his head in the water. I like the small class sizes and the swim instructors seem very knowledgeable and good with small children.
Caring, helpful and pleasant staff. Swim instructors knowledgeable. Many new trainees it seems like. My kids love it. Love the clean and stocked dressing rooms too.
Ms. Marianna is amazing! My daughter is very shy and nervous in crowded spaces but marianna makes her feel completely at ease and makes every class so fun!
Your company makes it so easy to schedule/cancel/reschedule classes. With a busy schedule, the ease and flexibility is truly appreciated! Your staff is always welcoming and we absolutely adore our instructor, Marianna!
Aqua tots is a friendly enviroment for learning to swim. The coaches know my children and make them feel very comfortable. The coaches who had been there are a long time always go out of their way to greet my children and me. The coaches are amazing with handling times when "big emotions" appear. The staff can answer all my questions and handle any problem that comes up. We always refer anyone looking for swim lessons to Aqua tots.
The coaches are the best. (We especially love MK! But all coaches are really great.) They not only teach the kids great swimming skills but make it a fun, positive experience so the kids look forward to coming. We’ve also had better luck getting into makeup classes for the higher level lately, which is awesome. Previously there were not a lot of makeup options for our older kid, so it’s been nice to have this more recently! The front desk staff are s super friendly and amazingly knows everyone by name. Overall, this place is great and we love coming here.
We love the coaches, flexibility, accommodations for families and busy schedules, everyone is very friendly and knowledgeable about all aspects and they’re happy to help with almost anything
The entire experience is very organized. The classes start on time, we’re notified of staffing changes, the start times of classes are staggered to ease congestion. I enjoy how easy it is to cancel classes and schedule make up sessions on the app.
I previously provided feedback about some inconsistency we were experiencing in the girls’ progress and overall experience depending on the instructor.
Since then, I have been extremely appreciative of how seriously the team took that feedback. They took multiple steps to better understand our concerns, provide more consistency, and make sure there was a clear plan in place for the girls moving forward. Most importantly, it felt like our feedback was genuinely heard and acted upon rather than simply acknowledged.
The difference has been noticeable, and I feel much more confident in the experience the girls are receiving now. I’m very grateful for the attention, communication, and follow-through the team demonstrated after receiving our feedback.