Jim Schrader is the very best bicycle mechanic in the region and not just for Trek bicycles. Jim is extremely thorough with great attention to detail as well as being an excellent communicator.
Whether you’re shopping for a new bicycle or in need of repair and maintenance, please contact Jim at the Arnold Trek shop at 1-[PHONE NUMBER REMOVED].
The staff are friendly and professional. As a recent example, I purchased a second bike from the shop earlier this summer and the shifting was not smooth. Jim checked out all of the possible causes, made some adjustments and still it was noisy and skipped out of gear. After spending a bunch of time on it he switched out the cassette from another bike and it worked great. He contacted Shimano and persisted until they sent a replacement cassette. The bike now works well. Jim kept at it until the bike was made right. I certainly appreciate his technical skills as well as his commitment to customer service.
My experience with the team at the Arnold, MO Trek store began with them carefully listening to me and then getting me into the right bike for me. Their attention to me as a customer continues as they help me keep the bike running optimally.
They are very convenient to the area. Service is Great and the staff is ready to assist you as you walk in. Lots of products and of course great bikes. Fun place to come to.
Your Team was helpful and clearly explained the repair process. Even took the time to help get the bike properly set up (seat height) for my wife. Great experience with the team at Trek in Arnold MO.
On my first trip into the store, I liked the welcoming atmosphere and the variety of bikes available. My initial contact, Jim, listened to my needs for a bike and quickly led me to one that was well suited to these needs. On my second time in, I was accompanied by my daughter and son-in-law who know a lot more about bikes that I do. The agent at that time was Dylan. He also responded to my needs and worked with us to see that the selected bike was right for my needs. He made the desired adjustments/additions to the bike I selected and explained about follow up and maintenance visits. I am very satisfied with my dealings with the store.