Trek Bucktown always delivers! Whether it’s products, or their exceptional service staff, they always exceed expectations. Why I’ve been going there for well over 10 years.
They did a great job cleaning up my 32-year-old bike and getting it back into riding condition. Also loved how they weren’t pushy about adding on services or products.
You were courteous, professional, willing to explain all details of the service rendered, and willing to find ways to keep costs reasonable. When there was a shipping delay for a new wheel, you called to explain what was going on. The bike works very well now. I can't ask for much more.
The team was very knowledgeable and helpful in my purchasing process. They explained the differences in the types of bikes and how they are beneficial in different contexts. They made sure I was well informed and ready for my future riding experience.
My son outgrew his bike and the service was great in helping him select a new bike. We used the trade in program which helped too. The whole experience was fun and easy.
I needed a new wheel for my bike. They got me taken care of and back on the road quickly. The bike rides well and the repair was done with little time to wait.