I really appreciate Trek bicycles in general. The Kennewick store has provided excellent service, advice and parts for my family for the past years. The pending closure of the store is really unfortunate. My wife and I were both very sad to hear that it's closing on November 14.
Jen, Scott and Bruce are really good people, and I've always enjoyed visiting with them, and they've been great to deal with when we purchased several bikes from them over the years.
Staff worked hard to get me what I wanted (other trek store in cda, id did not find the bike I wanted). Scott in kennewick did. Scott, Jen, & the bike mechanic [did not get his name] were all super responsive and helpful with information. I drove 2.5 hours each way to work with them because they took time to understand what I wanted.