I took my son’s old bicycle in for a tuneup and it came back looking almost like a brand new bike. I was so excited that I took a picture of it and sent it to him even though he hasn’t ridden it for quite a few years.
Staff was super helpful on helping me pick the right equipment and clothing for my ride. Didn't try to upsell me even though it probably would have worked.
They provided service above and beyond the expected. The TREK store actually gave me a wheel because a broken spoke on my existing one could not be replaced. It should be pointed out this was a personal action, but the store still gets credit for hiring extremely accommodating employees.
Products are the best (IMO).....we are a Trek family and own 8 Trek bikes at the moment. Love them all!
Services are great as well to keep the bikes running smooth. The team is very responsive, professional, efficient, and just a pleasure to work with!
The actual appearance when you first walk in is great. Shop is clean and stocked. Staff is exceptional with superior customer service. The service is outstanding, very detail oriented and fast!
George was able to replace my front tire’s inner tube after my 5’clock phone call asking if he could deliver same day service before they closed at 6:00 pm. When I arrived he took my bike right to his work area, checked my tire and rim for any damage, and replaced my inner tube. He was very personable, and I feel he gave me great customer service!
Trek has always been a great source for cycling gear and for their quick service on bike repairs. We always enjoy going to Trek for their quick service and enjoyable guys who work there. Always nice to talk too and get ideas about alternatives for repairs.