Products are the best (IMO).....we are a Trek family and own 8 Trek bikes at the moment. Love them all!
Services are great as well to keep the bikes running smooth. The team is very responsive, professional, efficient, and just a pleasure to work with!
The actual appearance when you first walk in is great. Shop is clean and stocked. Staff is exceptional with superior customer service. The service is outstanding, very detail oriented and fast!
George was able to replace my front tire’s inner tube after my 5’clock phone call asking if he could deliver same day service before they closed at 6:00 pm. When I arrived he took my bike right to his work area, checked my tire and rim for any damage, and replaced my inner tube. He was very personable, and I feel he gave me great customer service!
Trek has always been a great source for cycling gear and for their quick service on bike repairs. We always enjoy going to Trek for their quick service and enjoyable guys who work there. Always nice to talk too and get ideas about alternatives for repairs.
My wife and I started riding Trek bikes in 2017. We have found them the most durable and comfortable bikes that we have ever ridden. The Trek Lancaster shop is always well stocked and the staff is friendly and knowledgeable. We are older riders and don’t look like your typical cyclist, but we are never ‘talked down to’ which is much appreciated. I highly recommend Trek and the Lancaster shop.
Very knowledgeable and friendly staff. When the bike I wanted wasn't in stock, they were able to transfer from another store and that process was very easy and quick.
The staff is extremely knowledgeable and will take the time to ensure the best solution for my biking needs. The staff has earned my trust, they do not steer you to the highest possible cost.
The customer service was outstanding! Also, I didn’t anticipate leaving the same day I brought my bike in with it repaired and ready to go! The pricing for my brake repair was very reasonable. Thanks so much!