I appreciated that I was able to test out and ride the bike prior to purchase. The staff was also super nice and knowledgable. I especially appreciated Freddie and Emile's time getting my bike together.
There are many good bike shops in Madison but I keep returning for the great service department and sales. I recently replaced my 2015 Domane with a new Domane SLR largely due to the patience and no pressure sales process.
After less than two minutes, I was greeted by a very cordial and helpful young woman who led me straight to the Bontrager RT Flare which I'd called about the previous day. She rang up the transaction, I thanked her and off I went. :)
Quality products and exceptional customer service! Staff helped me to find cycling shoes that met my needs then they assisted with mounting the pedal clips onto the shoes.
You have been very helpful in helping me pick out my new bike.You know your stuff.I can count on you to help me fix anything .I like that you want me to be happy and are willing to accommodate me within reason.Thanks so much!