Trek Bicycle Madison West Googlemaps

   5365 Reviews
8108 Mineral Point Rd
Madison, WI 53719
385.230.6164
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Recent Reviews:


Trek's service team is fast, friendly and competent. They were able to help me despite my bike not being a Trek. It's become my go to place for service. I highly recommend!
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No pressure and extremely helpful. I am a senior who has not bicycled for 5 years. I am starting again and could slowly walk through what I needed, specifics, patiently guided by staff through the whole process. No pressure to purchase what I didn't need right now. Helpful, logical suggestions...they know what they are talking about. They are here for me and that's what I need for any future assistance. I feel secure in trusting this Trek store, service and staff. I love my new cycle and was able to feel like a kid again buying a new bike. What fun!!
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The BEST people and products- purchased three bikes since 2022.
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We really appreciate the outstanding service and advice whenever we bring our bikes into the Trek Store on W. Mineral Point Rd. in Madison. The techs are very experienced and expert at all aspects of bike repair and maintenance . They take care of all of the issues we ask about and also provide pro-active advice and guidance for items that we didn't know to ask about; this has been very helpful. Often for small issues or questions, they can respond immediately and solve our request then and there, saving us time and money. We've used several bike repair/service providers in the past, and this Tech Service location has consistently remained at the top of the list, and has been our "go-to" place for years. Paul Sondel
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Sales people are very helpful and knowledgeable. What they don’t know, they will research for you; or suggest where you might find the answers. I LOVE My Trek Charter5+. THE. only problem I had was there was no instruction manual, except for the Bosch system. It would have been helpful to have a Shimano manual too. I had to learn by trial and error. Peggy Peters
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Very professional and dedicated to the byciclying community. The repair shop does a great job servicing my bike
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Super friendly and detailed oriented staff, bike looks great, and they answered all my questions with patience/kindness.
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Speed. Part was in stock and replaced within 20 minutes.
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Great Trek products and helpful staff. Tracy is a go to staff who is knowledgeable about cycling and local rides Mark W
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The service personell was helpful and friendly.
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The staff are friendly, helpful, knowledgeable and the service team is amazing!
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The staff was friendly and very helpful. I very much appreciate their follow-up and patience with my order.
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Bob was fantastic and extremely helpful in answering a litany of cycling questions, both related to my purchase and in general. First time switching from flat pedals to clip in and Bob walked me through everything, which I greatly appreciate!
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Staff is always friendly, and quickly assists to help get what I need!
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I didn’t have an appointment so I appreciate the timely effort from your tech to get me back out riding.
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Prompt service. Tech knew what he was doing and fixed the problem in about 15 min while I was waiting. Reasonable price.
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Love my e-bike. Great service technicians. Wonderful store staff. Very helpful!
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Incredibly knowledgeable and helpful team at the Madison West location
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Friendly
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Willing to stand behind their products when there is a problem. Helpful service department and Trek service representatives. I would strongly recommend Madison West.
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