Dave was absolutely fantastic. Everyone there was extremely friendly and knowledgeable and didn’t push to upsell me on my bike or accessories. Will definitely recommend to friends and will return regularly for services!
The customer service was amazing.
The frame on my bike had an issue after 5 years of ownership. I was the original owner and the warranty was honoured, no problem. I was into a new bike and back on the road within a week.
The customer service at Trek Maple Ridge couldn’t have been better. I received service immediately and phone calls on issues as soon as physically possible.
I fully recommend the product, the store, and the service manager Dana. Well done!!!
Thank you for your excellent customer service.
Cody and Dave were fantastic to deal with. We were comparing bikes from another store and the Trek store in Maple Ridge. The customer care sold us on their store. We were not disappointed that we made the “Trek” from Tsawwassen! Thank you so much!
I’m picking up my trek marlin today and I’m not a big biker ( yet) but needed to get out in the fresh air. Cody was very knowledgeable and helpful . Every staff member has been very helpful and friendly.
My bike is now registered with them and I can call in for a service when I need one . It’s great !!!
Thank you
Richard
sales person was great to deal with - store is pretty limited to trek equipment.... only downside. wanted some mountain bike shoes and a new riding jersey that was not a trek
Trek makes great bikes and the Maple Ridge location provides great sales and service. Knowledgeable, friendly, and helpful. Highly recommended ... makes you want to go back and buy another bike!
Not so much the products and services, it is the people who work there. They go out of their way to welcome you and make you feel like you belong there. It is a comfortable place to go to while shopping for bike stuff. They are knowledgeable and eager to get you on a bike out there somewhere.