Very good people work at Trek Newark DE. They know bicycles. They gave me an estimate on repairing my old bike, then, showed me different types of their new Trek bikes.
I got a new Trek bike, and I am very happy with it. I would highly recommend Trek , Newark DE to anyone looking for a new bike.
Overall I appreciate the quality of the products and the ability to talk to staff about what problems I'm having with my bike and what options I have to address it file maintenance or upgrades. The staff is always friendly and helpful, and the turnaround time on requests has been more than reasonable.
The bicycle shot repaired my grandson’s bike in a timely manner and it works well. They also told me of a problem that I didn’t know about. . So they fixed my grandsons bike for a reasonable price and on time. I would highly recommend them.
Customer Service is such a lost art in so many businesses these days. If this is important to you as a consumer, a fan of cycling and a healthy way of living, then Trek Newark is the only place to shop. The attention to detail, the focus to get it right for the customer, all apparent from the moment I walked in the door. Daniel was outstanding and the other members of the shop were very supportive, I was very pleased and will be using Trek Newark for all my cycling needs going forward.