Trek Bicycle in Stafford, VA, provides excellent customer service, from picking up and dropping off your bicycle for servicing to explaining what is needed for your repairs. I could not be more pleased with this local business.
Everyone was super helpful and I got to bring in my bike so they could just take a look at it before having go pay anything. The tech who helped me, Mike, showed me what was wrong with a part and explained what needed to be done and gave me a thorough explanation for everything. While he was working on getting everything up, the manager Sam was super friendly and we talked about bike trails and different groups that are around that bike together.
The team was so very helpful and put my new bike together so quickly. The team was knowledgeable about local areas to bike safely. I am so appreciative of their willingness to help me out.
The people there - they are courteous, helpful, knowledgeable, and relatable. The prices for bikes seem better than expected, and they repaired an ancient bike of ours and make it virtually new.
Sam was extremely helpful making sure that my Trek Verve 1 was properly set up for me and also helped me with the accessories I wanted and installed them for me.
I could not be happier with the service that Sam provided.
The staff were extremely friendly and enthusiastic to help! We brought my daughter’s bike in for new tubes (not a trek bike) and they were so helpful! Very professional and knowledgeable.