Willing to help to get exactly what we were looking for!
Changed out ALL of our equipment from our old bikes to the new electric ones!!!
Went over - in detail how to operate the bikes before leaving the shop!!!
The customer service by Andrew and his team of professionals was outstanding. When I asked for modifications on my new bike they showed me some mock up options to ensure I was satisfied with the future results. It took a little time to get the parts in stock, but the results were fantastic. I’m more than satisfied with my new Verve!
The tore bicycle specialist was polite, highly attentive to my search for the right size bicycle and testing riding.
After I chose my purchase, the assistant went through all gears to ensure perfection, added my pedals and water bottle cages to perfection.
Definitely would recommend their services.
Connie was amazing walking me through the process. Very informative and a beautiful soul. Jill does kick butt work! Will only let her work on my bicycles. And Andrew always greets me when I come in like family! Top shop! Go team trek jc!
The staff are extremely knowledgeable and helpful. They spend the necessary time to make sure you get the right bike for your needs. Bicycle maintenance at this store is excellent.
Andrew was extremely helpful providing advice and helping me find the correct fit. He let me test several different bikes and through the whole experience was happy to help and answer any questions I had. Very knowledgeable about the product as well as components on the bike I purchased.
The staff at Trek JC are always friendly and accommodating. Andrew and Connor go out of their way to work with me on timing and completion of thier quality maintenance and repair services.
I work for a trail building company and use my Rail ebike to commute up to our current work area on Doe Mt in East Tn.
I would highly recommend this store for both the quality of Trek bicycles and thier high level of service.
David
Connor was amazing!!! We bought our bikes here a few years back and we've since moved out of state. We called because our brakes had gone bad and come to find out there was a recall on them. He went above and beyond to not only get the replacement brakes to us but also to research and recommend a good bike shop to go to in out local area to have them put on. We truly miss this store. Thanks for everything!!
Michael and Erika
Exceptional customer service provided consistently via Jill, Conner, and Andrew. Bought my e-bike new from this location approximately three years ago. Through their quality in bikes, routine maintenance service, and their general customer support, Trek Bicycle/Johnson City ensures they are unparalleled.
It’s simply really-good people selling quality bikes and deliver ongoing quality customer service.