What I appreciate most about the Trek store at Southcenter in Tukwila is the customer service. After being away from cycling for the past decade, I purchased a E-bike from them a year ago. Since then their sales & service staff have exceeded my expectations—whether it was for basic questions, or helping out when I had more complex issues. I highly recommend this location.
I walked in with a pretty good idea of what I wanted, but by being asked the asked the right questions, what I thought I needed wasn’t what I needed. It didn’t take long to purchase the correct bike for my needs, and I greatly appreciate the staff for taking the time to ask how I plan to use the bike. Pick up was a breeze, I got all of the pertinent information and upgraded the pedals as suggested by Trek. Fantastic service from start to finish, and I would not hesitate to shop there again.
Friendly staff and comfortable store layout. They make you feel welcomed and allow you to browse in a relaxed manner. They are very courteous and not pushy at all.
Kimberly was awesome. She took the time to explain everything about my new bike purchase. She even did most of the heavy lifting to put it into my car. Excellent service !
I mostly go in to service my bikes. The folks who work there are terrific! Knowledgeable, cheerful and professional. It’s a pleasure doing business there!
The staff greets you with a smile and listens to what I need.
I brought the bike in to be serviced and the technician asked me several questions and repeated what my concerns were. The double check is always appreciated.
Thanks for the great service.