The employee that helped me was very knowledgeable and provided me with a tool to fix a flat tire on my daughter’s bike. After I finished the repair in the parking lot and returned the tool, he helped recycle the old tube
I had an excellent experience with Jacob at Trek. He was extremely helpful, friendly, and knowledgeable throughout the whole process. He even went above and beyond by helping me install an accessory that I had purchased elsewhere. I really appreciated his patience and willingness to help. Jacob is an excellent salesperson and provided outstanding customer service. I would definitely recommend him!
Trek in Thousand Oaks has an incredible customer service especially when working with Matt there. Had am issue with a rear hub and he took of me and .my issue and went the extra mile to make to make it right. I will continue to make the drive to TO to get servive done on my Trek bikes. Thanks again.