Dependable, affordable and honest. My particular Trek store supports our NICA youth mountain bike team in ANYWAY they can! It is clear that they care about our team and local cycling community!
Your staff is friendly, not pushy and very knowledgeable. I sold Trek bikes from 1995 till 2001 and the company is clealrly still supporting there stores. You can tell by the team inside of the stores. You can tell by the sincereness of how they approach every customer or potential customer. I was recently looking at buying a new road bike and got close to ordering a Canyon or Felt. I decided to get the Domane SL5 and do some upgrades instead. The reason. The people at your stores in Ashvile NC and Spartanburg SC.
We brought my husbands gazelle e bike in for front brake fluid refill. They said they would check pads also. When we picked it up, not only had the tech discovered an incorrect part on husbands bike which prevented full pad engagement, but put the correct part on, new pads front & rear, added the magnet on the wheel to clock mileage & gave us a replacement tie down for our Kyat rack which had split! Your tech is really thorough & knowledgable about bikes! This was such wonderful service! We have found our bike shop! We are new to SC & are really grateful to have found such a great shop with really good techs!!!