The guys at the store are very knowledgeable, get service done in a timely fashion and never make you feel dumb. It is one of the few bike stores that I feel comfortable going in and asking questions.
Hello: I was surprised by how quickly my bike was repaired. I was expecting to wait 4 or 5 days--which didn't bother me-- but I only waited one. So that was a pleasant surprise.
I have complete confidence in the techs abilities to fix whatever bike I bring in. They are fast and reasonably priced for work that I could maybe tackle myself but I know if the do it it will be right.