I have gone to Bicycle Habitat - Vanderbilt on numerous occasions for repairs or purchases.
I have always received friendly, highly competent assistance, and generous, knowledgeable advice.
I walked in talking about my brakes, not being calibrated, they replaced a cable and pads, but didn’t even touch the other break. I wanted both brakes to be working well, not just the one. It seems counterproductive to have a bike that’s halfway working well.
Aside from that, the people were very nice, fast, welcoming.
Quoted high for the services. E.g the store I went to before wanted to add the missing screws for free if he would have had the right size. Here I needed to pay 40 bucks. Also I came in with half working breaks but got my bike back with non functioning brakes - so in a worse state. I opted to not have the breaks repaired (from their original state) due to the high price of repair.
The personal and friendly touch is priceless.I have been using your stores for well over 20 years and I appreciate the TA member discount and the expertise all round. Long may you continue.
Mike was awesome!
I came in knowing nothing (still don’t) and Mike walked me through a lot. Gave me a bunch of information to take back home do research come back and test out a bike.
He's very knowledgeable & personable & made me feel comfortable with beginning this journey
Quality of shop work is good but expensive and price seems to balloon each time I go. Also the front desk person was annoying. Didnt answer the question I actually asked, and over explained stuff I already knew for his own gratification so I didnt end up finding what i was looking for