The customer service was outstanding. Thank you Stephen and Chris for taking such great care of my bike. Looking forward to years of the same great customer service.
My new bike was ready two days before anticipated. Ben was super helpful in explaining the new to me technology from electronic shifting to hydraulic brakes to tubeless tires. Very patient and good at explaining things.
I recently brought my road bike in for maintenance at Bicycles Etc., and the experience was excellent from start to finish. The team provided outstanding customer service and quickly diagnosed and fixed several issues I had been dealing with. Even though they normally have a wait list, they took my upcoming weekend ride into consideration and made time to get my bike ready. They walked me through what the problems were, explained what needed to be done, and handled everything right away. Very professional, very friendly, and truly appreciated. A great experience overall.
We had our Trek bikes tuned up, cleaned and new tires placed. We were given an estimate which was spot on to what the actual was. The associate was friendly, informative and knowledgeable about his craft. Thank you for the great service!