The people in the VA Beach store. They are helpful, friendly, professional. Great people to talk to to learn more about bicycling. Of course, Trek makes good products, but so do other manufacturers. The differentiator is the people in the store.
My cruiser bike, 17 years old, received it's first maintenance check by Dan. I am so thrilled with myself for choosing Trek. I was greeted with hospitality and through knowledge. I felt confident, everything would be perfect! It was! it My bike was due to me two days before expected. I would highly recommend to anyone in need of a bike or services to stop Trek. Thanks Dan for assisting me chose a perfect saddle and handle grips.
I had a wonderful experience at Trek Bike Shop on Laskin Road! Dan was incredibly helpful, knowledgeable, and patient. I was looking for a bike for my son’s birthday, and he took the time to walk me through everything I would need, explain my options, and make sure I understood everything. I never felt rushed or pressured, and I truly appreciated his guidance and excellent customer service. It's refreshing to find someone who genuinely enjoys helping customers.
We were visiting Va Beach and stopped in while out shopping. Once again, we encountered friendly service. We love stopping in this store. No repairs to my bike needed this time!!!!
Thanks for always being so welcoming and cheerful!
Everyone I talked to was very helpful and friendly. The process of dropping my bike off and picking it up was quick and efficient. The bike looked brand new and was functioning like the first day I bought it after having the service done
Best service and sales teams! They treat you like a bike family! I’ve owned Trek products for more than 30 years and never regretted it! Go Trek Virginia Beach!
Had a random request for the service team, needed an e-bike tube replaced, they were more than happy to help and had the job done in now time, service manager was very helpful as well.
Brought in my son’s Trek bike that I there years ago. We needed the brakes fixed and the back tire changed out. Decided to have them wash it, also. I was very pleasantly surprised by the reasonable price of the service work.