We have bought a few bikes from Bike Doctor in Frederick. Brian was so helpful. We needed an XXS for my son and he helped get one up to the Frederick store from the Arnold store. My son was very excited to see his new bike show up a month earlier than he expected. Thanks Bike Doctor!
I really appreciated that I was able to drop the bike off at my convenience. Communication was excellent. I felt that no one was trying to take advantage of me. And I learned something about my bike. I will absolutely be back. It’s a matter fact just this morning I was telling friends they need to take their bikes to the Bike Doctor!
Matt at Bike Doc came to my rescue when I needed help with my trike, and he provided assistance quickly, willingly and with a great big smile. It is such superb customer care that always makes a difference in how a company is rated, and that's why I give a scoring of 10.
My bike was repaired well, and it is in top condition following repair work by the Bike Doctor. The technician there kept me informed on the work needs, made good recommendations, and installed the parts. I was given approval options along the way. It was more complicated than a simple repair because my bike had fallen off the bike rack of my friend's car and was dragged for some distance down the Interstate, so there was significant damage. Nice work, Bike Doctor.