Bike Doctor Frederick store had the make and model eMTB in stock that I was interested in. Sales person Trae Wiltison made sure the size was the right fit for me, showed me all the various functions, and sent me out for a test ride pointing out some off-road terrain behind the parking lot to explore some of the bike's handling features. Trae made all the shock, fork, and ride suspension adjustments for my size, and made sure everything was calibrated correctly. Shop mechanic Chris set up my tires for tubeless operation and also provided technical information. They both spent plenty of time to thoroughly provide information and address all my questions. In short, Bike Doctor Frederick provided me with excellent professional customer service. Highly recommend!
Great same day service. I appreciate the help, honesty and reliability that I always experience when shopping there or getting my bike repaired. I also love the friendly staff.
Everyone at the store was very helpful and knowledgeable. Being able to test ride different bikes made a big difference. It was a great experience at your shop.
We have bought a few bikes from Bike Doctor in Frederick. Brian was so helpful. We needed an XXS for my son and he helped get one up to the Frederick store from the Arnold store. My son was very excited to see his new bike show up a month earlier than he expected. Thanks Bike Doctor!
I really appreciated that I was able to drop the bike off at my convenience. Communication was excellent. I felt that no one was trying to take advantage of me. And I learned something about my bike. I will absolutely be back. It’s a matter fact just this morning I was telling friends they need to take their bikes to the Bike Doctor!
Matt at Bike Doc came to my rescue when I needed help with my trike, and he provided assistance quickly, willingly and with a great big smile. It is such superb customer care that always makes a difference in how a company is rated, and that's why I give a scoring of 10.
My bike was repaired well, and it is in top condition following repair work by the Bike Doctor. The technician there kept me informed on the work needs, made good recommendations, and installed the parts. I was given approval options along the way. It was more complicated than a simple repair because my bike had fallen off the bike rack of my friend's car and was dragged for some distance down the Interstate, so there was significant damage. Nice work, Bike Doctor.