The customer service is incredible. When I needed a new bike in 2025, Scott and Tim were excellent in helping me decide on a bike and making sure all the adjustments were made for a perfect fit. Each time I return for any assistance, service or product, all the staff have been helpful. Scott and Tim continue to be my “go to” guys. Scott in particular took the time to contact Trek on my behalf regarding an issue with the Trek lettering on my bike. When Trek replaced the bike, Scott and team checked all my adjustments and put the new bike together using that information. I feel so respected as a customer.
Additionally, Scott and Tim have been so kind in regard to a personal tragedy I experienced. Customer service, kindness, technical bike skills and biking advice in one place, Broadway Bicycles! Trek is most fortunate to have this shop and this staff in Tucson. I also appreciate the quality of Trek bicycles and their commitment to customers.
Exceptional products and exceptional customer service. Scott and his team know their products and excel at helping cyclists of all levels find their ideal bike and equipment. I would recommend this business to anyone looking for the best inventory and service.
I bought my bike with you guys and everytime i come i everyone is always very helpful and very kind. Everyone is very knowledgeable and always trying to help you out anyway they can. I got my bike repaired recently and it works great and rides well. You guys are truly awesome one of a kind, thank you so much
I can’t say enough good things about Broadway Bicycles. They are always friendly and helpful.
I just had some maintenance done on my bike and I am so pleased with the results as well as the turn around time.
I highly recommend Broadway Bicycles. They are exceptional.
Jan Chase
This is one of the last real bike shops with exceptional service , bike/ parts sales. Staff is extremely knowledgeable and friendly. I have been going to them for over 10 years.