Pleasant workers who explained what they would to do to check my bike, then what they could do to make my biking better. I have an older bike, mostly ride on rail trails. They didn't strong arm me to upgrade or buy an ebike. They made me feel very comfortable with my bike decisions. I was told of the work needed in writing as well as explanations on the phone.
Great service at reasonable prices and a good turn around time. High level of transparency about the price and outlook for the work/services up front. Willingness to service older gear rather than an emphasis on only selling new bikes. Great staff!
Help deciding on the best e-bike was super helpful. All the folks at this shop chipped in to get us out the door with perfectly built and adjusted bikes. All three owners absolutely care about their customers.