The service is excellent from the sales team and service technicians.
They do what they say and back their service with warranty.
Will always return for products and service.
Great people!!!
The last time I had shopped at Cyclery USA in 2017, I was disappointed with the service. This week, the total opposite. Knowledge, professionalism, friendly staff, and the time to sit with the customer and explain a large purchase were all represented. The staff is backed up with expertise from a former pro cyclist who knows his bikes. Thank you Cyclery USA.
Shop staff is spot on. Very helpful and you can tell they really care. Great selection on all kinds of different bikes and any gear you might need . 10 outta 10 in my eyes
Went in for a bike fitting with Sergio. He was knowledgeable, talked me through all the changes he was making on the bike and even pointed out I purchased knockoff cleats from Amazon by notch on the pedals (one of them literally broke I was testing clipping in and out). He was very friendly and answered every question I had. They also had GENUINE cleats, so he replaced them on my shoes.
Overall, very friendly staff and very knowledgeable.
I like that I am always treated well there. The sales rep, Sergio is always nice and helpful. The other staff are also attentive. Its my go to place for my cycling gear for me and my grandson.