Trek Bicycle Upper East Side
3724 Reviews
Recent Reviews:
November 10, 2026
Dakota Cintron
November 9, 2026
M.G.
November 5, 2026
Alan Buchbinder
October 26, 2026
Ron Crawford
The biggest asset Trek has is its staff.
We've purchased two bikes from this location and have been extremely happy with both. Recently, however, we brought in an older, non-Trek bicycle for inspection and repair, and our experience with Forest at the Upper East Side location deserves special recognition.
Forest's professionalism, attention to detail, technical expertise, and customer-facing skills were exceptional. She recommended several repairs, that I questioned whether investing that much in an older bicycle made sense. My hesitation was entirely about the age of the bike and the economics of the repairs, not her professional judgment.
Fortunately, my wife had already decided to proceed with Forest's recommendations, and the difference was night and day.
My wife told me that the improvement in how effortlessly the bike now rides has made cycling even more enjoyable. That outcome speaks volumes about Forest's expertise and the care she puts into her work.
It's a perfect example of “you don't know what you don't know.” Sometimes it takes an expert to recognize what is possible, and Forest demonstrated exactly why professional advice matters.
Thank you, Forest, for your patience, professionalism, and outstanding work. We're genuinely grateful.
October 11, 2026
W.C.
October 7, 2026
D.W.
The folks that work at this location are very friendly and knowledgeable. Their prices are fair and their service is quick. After servicing my bike, they indicated a special part was needed that they didn't stock, so right in the store, they helped me order it so it would be the right part (I had no idea), and had it shipped to their location where they would install it. Very cool.
October 5, 2026
Yifei Lu
I chose Trek because of its product quality and service attitude, and the Trek store on the Upper East Side of New York did not disappoint me.
First, I only purchased a basic FX2, not an expensive model, but the salesperson at the store welcomed me warmly and gave me simple sales suggestions based on my usage needs. They did not deliberately recommend expensive products, but instead tried their best to recommend what I actually needed, without putting any psychological pressure on me as a consumer, which made me feel relaxed and comfortable in the store.
Second, the store conservatively estimated that it would take 2-3 business days to assemble the new bike, but unexpectedly, my bike was assembled on the same day I ordered it, which was a Sunday. From placing the order to picking up the bike, it took only 3 hours in total. The salesperson Lucy knew how eager I was to get the bike, so Lucy called me as soon as possible and was willing to wait for me to come to the store to pick it up even though they were about to get off work. Finally, the quality of the bike is as satisfying as always, and this is the main reason I would recommend Trek to friends with a 10 out of 10 rating. Thank you to the Trek team for their diligence and sense of responsibility.
by Yifei
October 4, 2026
Robert Pierce
October 4, 2026
Don Frazer
Almost always they addressed whatever my issue of the moment was. Their prices were OK. Once I walked in and, after waiting a bit at the front a stranger walked up from the back and when I tried to explain whatever I was there for, he spoke in a fast accent so heavy I gave up and left.
But in my many other visits I got the help or product I wanted, including when I wasn't sure what I was taking about.
Don