I dropped off my bike here on a Friday. By the following Friday, 1 week later, I had yet to hear any updates. I decided to call and check in and was told that my bike had yet to be even looked at and they were just then going to order the actual part I needed. They told us it would be another 5 or so days. I worry how long it would’ve took if I didn’t call. This bike is how I commute each day, so this overall experience was a big inconvenience that could’ve been avoided with more attention and care by your company.
Dedham Bike is great and always willing to work with me. They always provide solutions and leave my bike fixed, cleaned and improved every time I pick it up.
Dedham Bike is and has been my go-to mountain and BMX bike store for the past 20 years.
I have purchased 2 mountain bikes and had an older diamond back silver streak refitted for use.
Matt and his team are riders first...and this translates into quality service and new sales. This is a family owned store and it feels like I am a part of that history. Always recommending them and will continue until I move from Dedham.
I love the fact that this is a family run business and Matt is super knowledgable. He picked out just the right bike for me - very happy with everything!