Great shop, ever so friendly and knowledgeable. Fixed my bike while I was at the RV campground. had it ready the next morning and actually let me come in a little bit early while we’re heading out. Very nice
The staff at Jax bicycle shop in Huntington Beach is always friendly with a prompt and knowledgeable staff who always goes above and beyond in the areas of sales, service, and customer care.
Quality, we have purchased 3 bikes over the years and all were well made and lasted until we wanted another model. Extended warranty works! Friendly knowledgeable staff.
The service is great. Jesse the service manager always does and good job and takes care of my bike. He even stopped what he was working on to help me with a loose bottom bracket when I rode in unexpectedly. The Huntington Beach store is always clean and organized and the staff is professional and courteous. My only negative comment is that service is a bit expensive for me. Otherwise I would recommend JAX to anyone needing quality service for any bike. my final comment is that the Trek products are very high quality and highly desirable.
Jessie was great in servicing my flat and getting me back on the road. I ride every day. It is my daily stress release. He took the time to replace both my inner tubes after I had a pin hole leak in one of them creating a slow leak. When I called Jax, I really appreciated he told me he could change out my leaky tube in about 20 minutes. This meant I wouldn't have to go without a ride that day. I count on a ride every day. Even the rainy days I check the weather reports to see when the windows are, so I am able to get in the ride. Rarely does it stay wet all day long. Riding on the beach trail smelling and seeing the ocean is a luxury I love.
After I got there, I asked if he could also change the other tube to prevent a repeat visit. I also picked up a new rear light to replace my broken strap old one.
I have always found a friendly professional atmosphere and a can-do service attitude in past servicing experiences.
They are not the low-price shop, but good service and availability is a big part of my equation.
Excellent!! From the minute we walked in to look at bicycles, we were greeted by a knowledgeable, pleasant salesperson who helped us choose the right E-bike (Townie) for my wife. We ordered it, and it arrived exactly when she said it would be there. I highly recommend this store and truly appreciate the great service.
Happened to be in Huntington when we started looking for bikes. Service by everyone was so great that I passed by other stores to buy from Jax’s when I was ready.
I like how I was able just to walk in I get my tire fenders taken off, my Chain guard off, on my hundred dollar bike and they did it for an affordable price. I just wanted to really extend my appreciation. I really wanted that stuff off my bike and they did it.