Was able to make an appointment for service in 2 days from my inquiry. I was on time and they were able to do a complete brake bleed and new pads and called me about 2 hours later to say it’s ready for pick up
As a five-time mayor of the city of Temecula, it's important to me to keep my purchases local. I could have bought my bike online, but I found that Jax had the exact bike I was looking for. I went down to the store and took it for a test ride. They were very helpful and answered all of my questions. They anticipated my questions and answered some of them before I could even ask them. The store is very large and has a great selection, and because maintenance is inevitable, I took a good look at their service department. They offered me a flat tire insurance policy, which was more than worth it, especially because I was buying a rear motor e-bike, which is very difficult to repair for flats. So, for a a small fee now. I will save a great deal of money later. The bike I purchased was a Trek FX1.
Everyone at Jax is always super friendly and very helpful. We have our e-bikes serviced at least once a month for the last several years. Every time we can count on a quick turn around and efficiency. This gets us back on the bike trails asap and we so appreciate the staff! Ty and keep up the good work. We always tell our e-bike friends about your proficiency! Many of our friends have been returning customers and are as happy with you as we are!…. Cheers 🥂
I like that the services are readily accessible and the associates are knowledgeable, competent, and reliable regarding the products they sell. I like that if the products are not on display, the associates can promptly get the bikes and/or accessories into the store within a few days. In my opinion, everything in the store is reasonably priced.
It seems to me that the associates can fix just about anything that moves on one, two, three wheels. I appreciate that when something goes wrong on my tricycle, I can take it into the shop and get an immediate resolution, especially for leaking air in tires.
Finally, I appreciate the decor on the floor. Although there are many bikes displayed, the space is not too crowded to take a stroll viewing styles and features.