We took my 20 year old bike in for a tune up. Our mechanic,Wyatt Barnes, was so thorough with explaining what my bike needed. He also took us around the store to check out the other bikes. I considered buying a new one because mine needed so much work. We decided to do the work on my bike, and Wyatt assured me he would make it like new. He went above and beyond caring for my bike. It looked brand new¡ He even steel wooled my frame. He got it back to me sooner than he quoted. I would recommend their services, even though the shop is pricier than many of the smaller stores. The service and final product made it all worth it! Thank you, Wyatt¡!
I had a warranty issue recently on a Fox rear shock. Your shop personnel went above and beyond to assist with the warranty. Great customer service.
Thank you
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Staff was super friendly and helpful, really great about touching base and filling me in on parts availability and timing constraints I had to deal with having a pending trip that I needed my bike to be ready for. Great service, work seems to be top notch as well. Always a great experience getting work done at Jax.
They fixed my kickstand tightened it up without charging me. I thought that was pretty good of him and also helped me get my battery back on. Great job.
I am a Trek enthusiasts and have been for about twenty years. I ride a Trek and all six of my grandkids ride Trek bikes. This was my first experience buying a bike from Jax. I appreciated how easy it was to pick out a bike, pay for it over the phone and pick it up several weeks later when we arrived in town for our grandson’s birthday
Whenever I show up at Jax in Yorba Linda, I am always greeted by the guys working that shift. They ask me what i need , and they always deliver! I ride trails with a ton of thorns and even though i have tubeless tires, Mother Nature gets the best of me. I had close to 5 holes in 2 tires, he removed the thorns and shot that silicon stuff inside my tires and gave em a good spin to let the silicon do its job. It worked, i got home and rode around the neighborhood, the air stayed in. I waited til the next day and the air stayed in. Yay!!