Great service by the team at Kinetic Cycles! They walked me through all my questions, provided me two test rides and helped me make the best purchasing decision based on my preferences.
Love this shop! We've been with Kinetic for over a decade. They are the best in Sac!
Bruce & Cody are so knowledgeable about all kinds of bikes & the most recent tech - from kids, adults, gravel, road/Tri, recreational bikes.
And they are a Specialized concept shop, so they have the latest & greatest & can order just about anything in that brand.
And their bike service is awesome! Jason & Nick are hands-down the best. I've brought in all my bikes to them for race-tune-ups, post crash safety checks, & various issues I've put my bikes through - they figure out & fix issues fast & have never gauged me with unnecessary parts & service. They've made solid recommendations.
I have sent several triathletes/cyclists from out of town there when they had bike trouble. All had their issues resolved quickly & with high praise for Kinetic.
I would not trust anyone else with my Bikes.
Bruce & team were very knowledgeable, responsive, friendly. Really enjoyed the buying experience there. The shop is well presented and has a good range of high quality bikes and gear. The only reason I didn’t rate 10/10 is because it took me multiple attempts to get hold of someone over the phone. I kept getting bounced to a voicemail mailbox that was full so couldn’t even leave a message. Would have been nice for someone to pick up and put me on hold if you’re too busy with other customers.
Great customer service and excellent communication. Thoroughly determined the bike problem, shared solution options and discussed potential causes. The bike repair was great and bike is good as new.
The staff is very knowledgeable and also are very customer service oriented. I live 40 minutes away and dropped in without an appointment and had new tubeless tires installed in less than an hour. I was able to save time and fuelbfor not having to come back another day
The team is incredibly knowledgeable about the care and repair of bicycles. They are a premier bike shop in the Sacramento region and keep competitive and leisure bikes on the trail. Bruce does a great job of understanding the goals of his customers and makes vital recommendations to make the right decision.
It’s the best shop anywhere around, hands down. The knowledge of the staff can’t be beat and the quality of their inventory is amazing. They always have what I need in stock to keep me riding and enjoying my bike.
My husband was a regular customer at Kinetic Cycle and a participant in their gravel rides. We moved across country and I wanted to surprise my hubby with his favorite Kinetic Cycle tee shirts. Bruce and his team went out of their way to send me photos of the options and get the merchandise shipped to me on time. Great people and great products!
I like that you survey the bike first, go over everything that needs to be fixed and then make the appointment. It’s very efficient and minimizes the surprises.
Plus the level of professionalism and proficiency and top notch!