Great customer service and excellent communication. Thoroughly determined the bike problem, shared solution options and discussed potential causes. The bike repair was great and bike is good as new.
The staff is very knowledgeable and also are very customer service oriented. I live 40 minutes away and dropped in without an appointment and had new tubeless tires installed in less than an hour. I was able to save time and fuelbfor not having to come back another day
The team is incredibly knowledgeable about the care and repair of bicycles. They are a premier bike shop in the Sacramento region and keep competitive and leisure bikes on the trail. Bruce does a great job of understanding the goals of his customers and makes vital recommendations to make the right decision.
It’s the best shop anywhere around, hands down. The knowledge of the staff can’t be beat and the quality of their inventory is amazing. They always have what I need in stock to keep me riding and enjoying my bike.
My husband was a regular customer at Kinetic Cycle and a participant in their gravel rides. We moved across country and I wanted to surprise my hubby with his favorite Kinetic Cycle tee shirts. Bruce and his team went out of their way to send me photos of the options and get the merchandise shipped to me on time. Great people and great products!
I like that you survey the bike first, go over everything that needs to be fixed and then make the appointment. It’s very efficient and minimizes the surprises.
Plus the level of professionalism and proficiency and top notch!
Everyone was super friendly and very helpful. I purchased a mtb and when it arrived they got it all dialed in for me. I have been extremely happy with the bike and service.
Great service! Great people! Don’t be scared if you don’t know much about bikes, they are very helpful and will get you riding! Very happy I decided to come in here for my purchase