Happy cyclist! I like it when details that matter to me are also important to my service provider. There are no stupid questions, apart from the ones you don’t ask! The ride back from Reigate feet felt as one on the pedals. BIG thanks to Paul Drake. ;) #newshoes #moneywellspent #bikefit
Friendly and knowledgeable staff willing to give advice but without hard-selling. Workmanship is very good, I have never had an issue any time I put a bike in for a service.
Also - great coffee.
Easy to book bike service. Friendly reception. Mechanic was proactive and informative and clearly explained the work done and benefits. Excellent service.
The service is exceptional. They even run a WhatsApp group where I was responded to out of hours with pictures of products that met my needs. The mechanic who was on holiday responded in seconds.
Thank you for taking my battered Boardman in.
The new handlebar tape has been beautifully put on - a work of art.
I also appreciate that you aligned the tyre valves symmetrically when you fitted the new wheels to match the tyre logos - always helpful!
Thank you for flagging up my wheel rims which I knew were shot. Thanks to you I have a new economical pair of wheels which will do very nicely for this bike which I use for travelling and winter riding.
Highly recommend Maison du Vélo
Michael provides an excellent service. Very thorough and explains any problems clearly, coming up with solutions. I cannot recommend his servicing enough.
customer care and communication; Paul and team consistently kept me informed on progress as he/they contacted suppliers for a new TT bike.
expertise: clearly very knowledgeable on products and in recommending and building a high spec set of wheels for new TT bike.
the set-up/shop; well stocked and very importantly, great coffee, cake and seating area!