I like it That you are there (in kensington), we live in Sunnyside. Your products are good quality and your services are excellent. Now you have Julia, who is a real professional. You cannot use my name.
I've been dealing with the staff at Ridley Cycle, in Kensington, for many years and have just purchased my third bike from them. The front line staff and the service are staff are all excellent.
The order was prompt and fast - how I like it. I gave you a 10/10.
My only suggestion is that when I receive the survey request for the product I ordered, the email should also remind me of what I ordered. I order so many things I sometimes forget what I ordered from whom, so I had to search in my email and find out, "What did I order from Ridley's Cycle again?" Or perhaps I order too many things ;)
I am always treated with efficiency and respect. When I have a problem, Ridley's get me back on the road.
When my Trek bike failed they got me a new bike without charge.
Kindly do not share my name publicly.
Always informative, approachable, and very knowledgeable service. Great bike selection (I come in just to browse many times) and the service department is top in my books.
Your staff are helpful and knowledgeable and always go over and above for customers. Ridley’s is my go to bike store and I always recommend them to friends.
Even though I am not a “high end” cyclist and my bike knowledge is limited, I appreciated the the time the technician spent showing me what repairs my bike needed and giving me maintenance tips. We felt very welcomed in the store
I had a broken spoke replaced, wheel re-trued, disc brakes cleaned and fluid replenished and rear derailler re-aligned. This was all done with excellent results in less than 24 hours. I also had an issue with my rear shock that was resolved in addition to the other work while I waited when picking up the bike, at no charge. Absolutely delighted wirh the service!
Shout out to Julia whose customer service is a 12 out of 10! She not only repaired my ride at the time of the visit, but provided me with great information about a change that could be possible to make to my bike in the future (if I chose to further investigate it for an add on).
Thank you to Julia for helping me and my ride to keep on keeping on! :-)