I contacted Sweet Pete's when they did not ship my online order. One of their employees contacted me and took ownership of the problem. He did not make excuses. He did not blame the ordering system. He did not blame me. He did not say "This is not our fault" or advertise that Sweet Pete's was "Toronto's best cycling experience since 1997." He plainly explained what happened and apologized. He then restored some trust by issuing a 5% refund.
I like Sweet Pete's for their high-quality products and friendly service. I massively respect it for being blunt and dignified when discussing one of their mistakes.
Great selection of bicycles and accessories. Knowledgeable and friendly staff who will guide you through your purchase. Set up my bicycle including software.
Amazing customer service and great prices. Bought a new fork online and they shipped it out immediately arriving the next day at my house! Love this place
Experience was good. The only thing I would specify is that the website markets 700x37, but the product box actually states 700x35, which is slightly slimmer.