Excellent customer service. Took my bike in and they had it ready the next day. They also cleaned the bike - it looked brand new! Ready to head out to the NCR Trail to get it dirty.
I have been a customer of Bicycle Connection for many years. Every time go into the store the staff is tremendously helpful. Their love for all things cycling is clear in all they do. They make every effort to get the right equipment and maintenance needs without overselling unnecessary products and services. If you want a biking store you can trust, Bicycle Connection is it!
Bill and his team provide personal customer service and satisfaction that’s just not available on-line or from a big box store. We wouldn’t go anywhere else.
Well my bike was tuned up and they even found a free recall repair and the bike was ready sooner then first estimated. They are a great place Bill sold me my bike before Covid and he remembered my name. Sounds like Cheers.
I was getting ready for the Civil War Half Century last week and had a problem with the connection for the radar tail light. It was very frustrating.
My schedule was crazy and just managed to get to your shop shortly before closing.. One of your great mechanics took the time to solve the problem with the connection and even recommended a more solid connection that worked under the seat. Your mechanic was helpful courteous, and really saved my day! I was really thinking of not doing the bike ride without the advantage of the radar tail light.
It worked beautifully during the half century. Much, much kudos to this great mechanic and to your staff. Awesome!
Gary