Customer service and attention to details all in an effort to satisfy the customer's requirements. Very patient and understanding. Outstanding. They bend over backwards so to speak to get things done. This also applies to the North store staff who made it all happen.
EXTREMELY SATISFIED. Highly recommended.
Parking and location is great staff and products are very helpful and they have many products to show. I also miss the old staff and repair guys not sure where they all went 🥸 this time i was pleasantly surprised that i have warranty on my E bike after few years.
I will definitely buy another bike from this shop as
They did a great job on the tuning and support with little things once awhile as you probably pass this location on long and short trips . I would never recommend buying online specifically e-bikes online due to this reason plus you are supporting our local economy in a small way.
Excellent service from people who listen, evaluate, and accurately diagnose problems, then help me understand potential solutions so that I can make an informed decision.
The service was prompt, professional, and cost effective. I was servicing my bike and was unable to remove the bottom bracket despite having, what I thought were, the right tools for the job. The technicians replaced the bracket and it works great!
James Purdy is always my go to tech. His vast knowledge, experience and exceptional customer service is what had kept me as a regular customer at your downtown location for the last 20+ years. James advise is always relaible and has saved me a bundle over the years. Thank you James.
Me and my spouse are starting the process of looking for a good mid range mountain e-bike (around $5-$7k) for each of us. I was looking at the inventory you have and am looking to learn more about what meets our needs to eventually make a purchase for 2027. I am in Ontario but get out to Alberta once or twice a year (and would like to buy there for the lower sales tax).
I see the different sizes of bikes available - I am 6'3 so am looking for the biggest frame available and my wife is 5'5.
Any good guides to review to learn more about what is best for each of us?
thanks,
Dave