The repair was immediately quoted with a 25 minute service time. He showed me the parts and cost and quoted the labor cost up front. As he got into project there was a unforeseen bent piece. He stated he would try to fix but could break. He fixed it and didnt add to labor charge. This was one of the best service experiences ever
I ordered my own tires and tubes and “tried” to make them work. After several days of frustration and many attempts I gave up and took my bike to The Trek Store. They expertly put “their” tires and tubes on my bike. They look great and, more importantly, they ride great too. What a difference expert installation can make!
Let's start by saying the staff is very friendly and knowledgeable; they will explain things to you so that you can understand, and the store is clean and awesome-looking.
The sales people were friendly and helpful. The mechanic was outstanding. He took his time to explain everything he was doing to fix my shifting issues and even did a test ride and had me do several as he worked through the issue. He also made sure all the electronics were updated before I left. Best experience to date with service from a local bike shop.
They were very onist and I was very pleased with the man that helped me with the parts I need
it worked out very well and now I have brakes on my sons bike thank you for the service you gave me. Norman Agostinho