Good follow up on a prior service, including discussion of a problem I was having with my bike and likely causes. The problem is fixed but will also keep an eye on it for a recurrence.
Bought my 11 yr old son a mountain bike for his birthday. Team was really helpful in sizing the bike for him. we ended up going with a size M instead of a S so he could grow into it and prevent the need to replace in a couple of years. The trek team chopped both the handlebars and seat post as well as lowering the handlebars so it fit him comfortably and safely. Really appreciated the service and my son is super happy with the bike. Highly recommend checking them out for your next bike.
Quality is the main thing, quality of the product, quality of the service, so when you have this in consideration and you look at the competitive prices you realize the bargain that is, I never had a bike Trek until June this year and I've never been happier than I am now
Staff were very helpful in assisting us to pick a bike and even helped us out with pricing options. We are very excited for our new bike. Great overall store and staff.
More than happy with servicing of my Trek e bike at Carnegie. Six month check, resolved minor problems and I found the staff courteous, efficient and unfailingly helpful. Will not hesitate to return for future servicing.
One improvement would be for Trek to install a self opening entry door! 🙂
Joy Haysom
Its a great brand, and service in Carnegie has been always great. People are professional, knowledgeable, and very friendly. Especially Scott, whom i’ve dealt with since 2018.
Carnegie shop took my son's bike in for its first free service. They did an excellent job in both service task and communication. They also replaced the kick stand as the rubber footer had fallen off not long after buying the bike. They provided a more suitable taller stand to. Thank you for that. Great service.