Trek in Newington provided as high a quality customer service as possible. There are many places you can purchase a bike. However, David and the team at Trek Newington elevated the experience for me and my son and make it feel like more than just a one time purchase.
Zack, Jordan, and Ryan are the best bicycle shop employees I have ever met! the waterfall on my rear wheel wasnt quite shifting right on my ebike and they made it feel like new!
Mine was a relatively quick in and out experience. I appreciated them having an in store inventory on their website, so I knew what I was looking for. Trying to surprise my wife left me a small window of time to purchase. David was pleasant to talk to and answered any questions I had. Overall a nice experience and I would definitely shop there again.
Professional, courteous, and helpful staff with the knowledge to answer questions and assist with selecting an appropriate bicycle for the need/purpose expressed.
As a beginner road biker, I am not very knowledgeable about bikes and all of the accessories that will make my excursions more comfortable. Everyone at Trek was kind about answering my questions and helping me get a bike that fits me well.
David at the front counter did an excellent job with assisting me with purchasing a larger bike for my daughter. He worked with me to ensure that I was able to leave with the bike that we wanted, same day, as it was not assembled yet, but also to ensure that all our needs were met and that we left completely satisfied with our purchase. We will most definitely be return customers especially because of the customer care David provided us. Thank you David!
You have a great product (trek bikes and service) and the customer service is first rate. Everyone is friendly and knowledgeable and that makes every visit to the store a pleasure.
You folks are always helpful and kind and do not ‘push’ items or upgrades. You allow us to voice our thoughts and opinions and work with us to satisfy our needs.
The products offered have amazing quality and are priced where anyone from a beginner cyclist to a seasoned cyclist. I've enjoyed shopping with trek since starting my roadbike journey.