Everyone at the store is really nice easy to talk to. I delta with Brian to purchase my bike and accessories he was very upfront with everything and extremely knowledgeable. I never felt like he was trying to sell me anything I didn't need or pressure me into anything. He was awesome to deal with
The service was superior Brian is awesome!!! Im not sure who fixed my son escooter tire but the also fixed his light without mention!!!!! That was so nice and so appreciated!!! Definitely will be going back and recommend anyone needing service to go HERE!
This was my first experience with Trek Stirling, and I was extremely impressed with the level of customer service. Steve was knowledgeable, professional, and took the time to explain my options and answer my questions. The communication and follow-through were excellent, and I was especially impressed that the team was able to order replacement wheels and complete the work on my bike in just 24 hours. Everyone I interacted with was friendly, attentive, and genuinely interested in making sure everything was done right. It was a great first experience, and I look forward to returning for future service and purchases.
I can always count on Trek Stirling for high quality honest service by experienced mechanics. They tell me what I need and what I don’t and then do the job well. Great shifting today after yesterday’s chain replacement and Level 2 service.